Frequently Asked Questions

At Mitra Institute of Education, we pride ourselves on offering extensive academic support across a broad spectrum of subjects and educational levels. Presently, our expertise encompasses mathematics, statistics, chemistry, computer science, and biology, catering to students from K-12 through graduate studies.

We are committed to continuously expanding our repertoire of subjects to better serve our clients. If you require assistance in a discipline not currently listed, please don’t hesitate to reach out to us. There’s a good chance we may have added it by the time you inquire.

Whether you’re tackling homework assignments, preparing for exams, conducting research, working on your thesis or dissertation, or exploring complex topics, our diverse expertise is geared toward meeting your academic needs at every level.

Yes! We are excited to welcome new clients with a special offer. For your first booking with us, you will receive a 20% discount on any of our hourly services or packages. This is our way of ensuring you experience the difference our expert tutors can make.

We appreciate referrals and want to thank our clients for their trust! If you refer a friend or family member to Mitra Institute of Education (MIE) and they successfully enroll, you’ll receive a 10% discount coupon. This coupon can be applied to any future service, though only one coupon can be used per service.

Our educators possess advanced degrees, with over 90% holding PhDs and the remainder holding master’s degrees, alongside extensive experience and a proven track record in education. They are passionate about continuous improvement and bring highly specialized skills to our team. Unlike many tutoring services that primarily employ college students, we carefully select professionals with outstanding qualifications and expertise in their fields. This ensures a superior educational experience tailored to meet your academic needs.

Expertise of Our Tutors: We are proud to say that our team consists predominantly of Ph.D. holders with the goal of having at least 90% of our mentors possess a Ph.D. The remainder have Master’s degrees and at least three years of experience. This contrasts with many competitors who often use college students or recent graduates. Our tutors bring deep knowledge, experience, and a genuine passion for teaching.

Comprehensive Services: Our services cater to students at different stages of their academic journey. We provide preparation for college entrance exams like the ACT, GRE, and SAT, as well as assistance with college admissions and financial aid. Additionally, our offerings include comprehensive college and academic consulting, support for thesis and dissertation projects, essay research, and tutoring across almost all subjects. We also provide services to support homeschooling.

Ongoing Access: Unlike many services where students interact with tutors only during the sessions, we offer continuous access. Through our secure platform, students can review recorded sessions as often as needed and communicate with their mentors anytime. This means they can always get the help they need, whenever they need it.

We are dedicated to helping students excel and achieve their academic goals.

The pricing for our services is determined by several key factors tailored to meet your unique needs. These factors include the subject matter and its complexity, the educational background and experience level of our tutors/consultants, as well as the duration of service required. We understand that each client’s requirements are unique, which is why we encourage you to reach out to us with your specific needs. By doing so, we can provide you with a detailed pricing list that aligns with your requirements and ensures you receive the most value from our services. Please don’t hesitate to contact us, and we’ll be more than happy to assist you further.

We firmly believe that learning is a collaborative journey. Both the educator and the learner must be equally dedicated to the educational process. Our educators are not only highly experienced and well-educated but also deeply passionate about teaching. They are committed to guiding you every step of the way.

However, the success of this journey also relies heavily on the learner’s dedication. As the old saying goes, “Studying is like digging a well with a needle; it may seem tedious, but the rewards are worth the effort.” To achieve exceptional results, both the educator and the learner must give their best effort.

We guarantee that our team will provide top-notch educational support, tailor-made to meet your learning needs. Our commitment to your success is unwavering. In return, we ask you to bring your enthusiasm, curiosity, and dedication to the learning process.

If you are willing to engage fully and work hard, we assure you that the results will exceed your expectations. Together, we can achieve remarkable success.

At MIE, we are committed to delivering exceptional service and ensuring your complete satisfaction. If you have any concerns, please contact our support team. We are here to listen, understand, and address your issues promptly.

Tutoring and Consulting Services:

Please note that our refund policy is designed to be fair and transparent. Refunds are only issued under extraordinary circumstances and at the discretion of the management. We do not offer refunds based on exam results, performance outcomes, or college admissions results, as our focus is on providing quality tutoring and consulting services by our highly educated and experienced educators to help you achieve your best.

College Admissions Assistance:

Our college admissions assistance services are aimed at helping you present the best possible application. However, acceptance into any college or university is ultimately determined by the admissions committee of each institution, based on a wide range of criteria beyond our control. Therefore, we cannot guarantee admission to any specific school and do not offer refunds based on the outcomes of college admissions decisions.

Each refund request will be thoroughly reviewed on a case-by-case basis. Our priority is to work with you to find a suitable solution that aligns with your needs and our policy guidelines.

Thank you for choosing MIE. We value your trust and are here to support your educational journey.

We are dedicated to offering exceptional tutoring services led by a team of highly qualified educators. Unlike many tutoring services that primarily use college students, our team consists mainly of PhD and Master’s degree holders with extensive experience and a strong passion for education. This guarantees you the highest quality learning experience.

To respect the time and expertise our educators invest in each session, we have implemented a clear cancellation policy:

Single Session Cancellations:

You may cancel a scheduled session at least 24 hours in advance at no cost. However, if you cancel less than 24 hours before the scheduled session, you will be charged the full session fee. This policy helps us maintain the highest quality of service for all our clients by valuing and respecting our educators’ time.

Long-Term Service Agreements:

You can cancel your ongoing agreement, such as a subscription or hourly contract, at any time. Upon cancellation, we will refund the remaining balance, deducting a 10% service fee from the total agreement amount. For example, if your agreement was for $100 and you cancel halfway through, you will be refunded $40. This refund is calculated by taking 50% of the $100 (which is $50) and then subtracting a 10% service fee of $100 (which is $10), resulting in a final refund of $40.

We facilitate mentor-client connections through a platform called Moodle. All communications and materials exchange will take place on this platform. If either party anticipates being late, they must notify the other party in advance via Moodle. If rescheduling is necessary, they should agree on new arrangements through the platform. Any agreements made outside of Moodle are not considered valid.

We understand that technical issues may arise occasionally. Therefore, we expect both you and the mentor to wait for at least 10 minutes in case of delays. If a client doesn’t show up without prior notice to the mentor, the mentor is free to leave, and the client will still be charged in full.

If a mentor is running late, they are required to complete the entire session duration. If the mentor has another session immediately after the delayed one, the client can request the mentor to extend their time or arrange an earlier session on another day.

Our consulting service is designed to help graduate students and professionals who need specialized expertise in their respective fields. Whether you’re dealing with complex projects, laboratory inquiries, research hurdles, or seeking guidance with your thesis or dissertation, we’re here to assist you every step of the way. Our solutions are customized to address your specific challenges, offering expert advice and support to help you reach your goals. Please note that pricing for our services varies based on several factors. For graduate students or corporate clients seeking advice, pricing will be determined based on the complexity and nature of your inquiries. We will promptly provide you with pricing details once we receive your request.

If you need further clarification or are ready to proceed with our assistance, please feel free to contact us. We are eager to help you effectively overcome your academic and professional challenges.

Our Homework/Assignment Help service is designed to swiftly assist individuals who are facing challenges with their academic or professional tasks. Whether you need clarification on a specific concept, guidance to complete an assignment, or solutions to difficulties you’re encountering, we’re available to support you 24/7.

Please note, this service is specifically designed for clients seeking concise answers or solutions to one or a few specific questions. We do offer virtual meetings if necassary as part of this service as per the client’s request. Instead, clients can easily contact us via our website’s contact page or directly email their queries to info@MitraInstituteofEducation.org. Our responses are typically provided by PhD holders in the subject matter or individuals with at least a master’s degree.

Pricing for this service varies depending on the number of queries, the subject matter, and academic level. Our commitment is to ensure you receive clear, accurate, and prompt assistance to enhance your understanding and progress.

If you need more information or wish to submit your questions, please feel free to contact us. We are eager to assist you effectively.

Absolutely! We offer tailored tutoring services for exams such as the SAT, ACT, and GRE. Simply inform us of your specific requirements and preferred schedule, and we’ll promptly cater to your needs. We’re eager to assist you in achieving your academic goals!

If you need help with anything – whether it’s ongoing projects or your studies – we’re here to support you. Our team is committed to providing valuable resources and expertise to assist you. Just let us know what you need, and we’ll do our best to help. Together, let’s strive for excellence in your work or academic pursuits. We’re here to empower you on your journey, so please feel free to reach out to us anytime.